Refund policy

RETURN POLICY

Return Window You have 30 days from the date you receive your order to request a return. To be eligible, your EmojiMood product must be in the same condition in which you received it: unused, with original tags and in original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at infoemojimood@gmail.com. Once your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Used Items, Customer-Damaged Items or Missing Original Packaging If your EmojiMood product has been used, shows damage caused by the customer, or is missing original packaging, the refund will be placed on hold until the item arrives at our facilities and we have inspected it. Once the condition has been verified, we will let you know whether the refund is fully approved, partially approved, or denied based on our assessment.

Damages and Issues Please inspect your EmojiMood order upon reception and contact us immediately at infoemojimood@gmail.com if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also do not accept returns on hazardous materials, flammable liquids or gases. Returns on sale items and gift cards are not accepted. If you have any questions about your specific order, don't hesitate to reach out at infoemojimood@gmail.com.

Exchanges The fastest way to get the right item is to return your current order and, once the return is accepted, place a new separate purchase.

European Union — 14-Day Cooling-Off Period If your EmojiMood order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused, with original tags and in original packaging. You will also need your receipt or proof of purchase.

Refunds We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at infoemojimood@gmail.com.